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Managing Your Help Desk – From Request to Resolution
The CorasWorks Help Desk with Self Service solution for Microsoft SharePoint provides a robust end-to-end process on SharePoint for managing help desk requests across your organization. Capture support requests, track and report on the status of requests, and drive the process with workflow and notifications. This full-featured solution includes work assignments, notifications, self-service user support, and extensive management reports.
The Self-Service feature allows you to distribute end-user functionality to wherever the end-user works. This allows end users to enter and track their own requests, thus reducing the administrative burden on Help Desk personnel. It also places valuable information at the fingertips of your end users so they can search for and address their own issues.
Features of the Help Desk solution include:
- Complete business process from submittal through closing out the request
- Self-service entering and tracking of requests
- Dynamic, real-time reporting
- Assignment and escalation processes
- User task automation with email notification
- Mobile-enabled for users to see tickets and enter new tickets via mobile phone
- One Touch configuration for centralized application management
The CorasWorks Help Desk Solution is compatible with both SharePoint 2010 and SharePoint 2007, and requires the CorasWorks Solution Platform. Contact us to learn more.
