Product Support Package
CorasWorks not only offers industry-leading products, we also offer world-leading support. CorasWorks support is available both online and telephone formats to ensure that our customers are as productive as they can be.
Our Premier Annual Support & Maintenance Plan provides you with the support services and software maintenance that helps ensure your success with CorasWorks and SharePoint. This is an annual plan that runs from the purchase date for a period of 365 days.
The benefits of the CorasWorks Premier Annual Support and Maintenance (PASM) Plan include:
- Access to product upgrades (major new product releases) for the purchased CorasWorks products, during the length of the agreement.
- Access to all patches and maintenance updates for the products purchased through our CorasWorks Community.
- The ability to designate up to two individuals within your organization to serve as CorasWorks Support Contacts. Each support contact will be provided with a unique User ID and Password for 24x7 access to the CorasWorks Community and its Download library.
- Email support for technical CorasWorks product questions, with one business day response, for up to 25 email–based support requests per year. Reports of bugs found within the CorasWorks products are not counted against this limit.
- Telephone support from 9 am to 6 pm US Eastern time for technical CorasWorks product questions, for up to 10 incidents per year.
- Access to CorasWorks Community online forums for multiple contacts in your company.
- Online training and education components through our online community.
For application and building block downloads, white papers, design blueprints, how-to guides, forums, blogs and more, visit the CorasWorks Community.