| Help Desk with Self Service |
The CorasWorks Help Desk with Self Service solution provides a robust end-to-end process on Microsoft SharePoint for managing help desk requests across your organization. Capture support requests, track and report on the status of requests, and drive the process with workflow and notifications. This full-featured solution includes work assignments, notifications, self-service user support, and extensive management reports.
The Self-Service feature allows you to distribute end-user functionality to wherever the end-user works. This allows end users to enter and track their own requests, thus reducing the administrative burden on Help Desk personnel. It also places valuable information at the fingertips of your end users so they can search for and address their own issues.
- Complete business process from submittal through closing out the request
- Self-service entering and tracking of requests
- Dynamic, real-time reporting
- Assignment and escalation processes
- User task automation with email notification
- Mobile-enabled for users to see tickets and enter new tickets via mobile phone
- One Touch configuration for centralized application management
- Requires Microsoft SharePoint 2010 (Foundation or Office SharePoint Server) or SharePoint 2007 (WSS or MOSS)
- Requires the CorasWorks Solution Platform
- Mobile features require CorasWorks Mobile Adaptor
- Delivered by CorasWorks Professional Services or certified CorasWorks Solution Provider
CorasWorks is a leading provider of business applications and solutions on the Microsoft SharePoint collaboration and social platform. More than 1,000 customers and 1 million users worldwide trust CorasWorks to help them achieve their business objectives with less cost, less risk, and less complexity. CorasWorks is a Gold-certified Microsoft ISV Partner and is headquartered in Reston, VA, USA.
