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Customer Success: Driving Innovation On SharePoint

Featured Customers

 

Deluxe Corporation

 

 

Deluxe Corporation is a 90-year-old, 6,000-person organization providing a variety of products and services to financial institutions and small businesses.  It is best known for providing check programs and fraud prevention services to financial institutions and for direct consumer products, such as personalized checks and related accessories.


Deluxe selected the CorasWorks Idea Management Solution to help drive corporate-wide innovation.   It is using the CorasWorks solution to engage its workforce to help drive innovation within nine specific business/products groups.  The initial implementation—called the Deluxe Idea Exchange—includes three standing idea communities for general idea management, product development, and process improvements.  Deluxe is driving participation by its employees with campaigns targeted to the business groups and the specific areas of innovation.

 

Click on the screenshots to the right to see:

  1. Main Idea Exchange Portal,
  2. Example of a campaign,
  3. Top Ten lists of the most recently added and the most highly rated ideas.
Deluxe Portal
Deluxe Contest
Deluxe Most Recent and Top Ten

U.S. Navy, Commander, Navy Installations Command (CNIC)

 

 

 

The Commander, Navy Installations Command (CNIC) of the U.S. Navy is a 50,000+ person organization that manages the onshore installations (bases) for the Navy at 70+ globally distributed locations.  It supports 31 product lines at each installation.


CNIC is leveraging the CorasWorks Idea Management Solution to drive enterprise-wide Best Practice development and implementation.  The solution includes two distinct “workstreams” to:  1) capture and evaluate ideas that may ultimately be selected for implementation, and 2) implementation successes that become enterprise Best Practices. 

 

Click on the screenshots to the right to see:

  1. The customized CNIC Idea Management portal,
  2. Submitted idea, with comments from community members and links to relevant documentation,
  3. Reviewer console, with idea details, links to reviews, and a summary of votes.
CNIC Portal
CNIC Best Practices Idea Detail
CNIC Best Practices Reviewers Console